How can we help with your policy?
Claims, payments, proof of insurance, certificates and policy changes for Magnuson Insurance clients across Florida.
Quick answer
To report a claim, call your insurance company's claims line or use its app, then call Magnuson Insurance at (863) 606-5147. Pay premiums to the insurance company that bills you; use our payment page only for a Magnuson Insurance invoice. For ID cards, certificates of insurance, closing paperwork or policy changes, send a request below. Coverage can't be bound, changed or cancelled through this website; an agent confirms every change with you.
Report a claim
Your insurance company's claims number, and what to do first after a storm, crash or injury.
Go →Pay your insurance company
Most premiums are billed by the insurance company. Pay in its app or on its website.
Go →Pay a Magnuson Insurance invoice
For fees or amounts billed directly by our agency, with an invoice from us.
Go →Certificate of insurance
For a landlord, general contractor, client or event that needs proof of your business coverage.
Go →Policy change request
Add or remove a vehicle or driver, change an address or lender, or adjust coverage.
Go →Proof of insurance and ID cards
Auto ID cards, a declarations page or a letter showing your coverage.
Go →Home closing and mortgage paperwork
Evidence of insurance, a binder or a mortgagee change for your lender or title company.
Go →Policy review
A free review of your coverage with a licensed agent, by phone or at our office.
Go →What you can do online, and what needs an agent
- Online any time: report a claim to your insurance company, pay your insurance company, download ID cards from its app, pay a Magnuson Insurance invoice, and send us a request.
- Needs an agent: any change to coverage, drivers, vehicles, addresses or lenders; endorsements such as additional insureds; cancellations; and new policies. We confirm each one with you before it's made.
- Decided by the insurance company: claim payments, underwriting and pricing. We help you with the process and speak up for you, but the insurer makes the decision.
Our office
Monday - Friday, 9:00am - 4:30pm
124 S Florida Ave, Suite 302
Lakeland, FL 33801
Florida agency license L104700
Customer service questions
How do I report an insurance claim?
Report it to your insurance company's claims line, app or website as soon as you safely can. Every carrier's claims number is in the claims and payments directory on our Carriers page. Then call Magnuson Insurance at (863) 606-5147 and a licensed agent will help you through it.
Do I pay Magnuson Insurance or my insurance company?
Most premiums are billed by the insurance company, so you pay it through its app, website or phone line; the links are in our carrier directory. Use our Make a Payment page only for an invoice from Magnuson Insurance itself.
Can I change my policy through the website?
You can send a change request, and an agent will review it and confirm any price change with you. Coverage can't be added, changed or cancelled by a website submission; nothing changes until we confirm it with you and the insurance company processes it.
How do I get a certificate of insurance for a client or landlord?
Send a certificate request with the certificate holder's name and address and any contract requirements. If the contract requires an additional insured or a waiver of subrogation, the insurance company has to add it to the policy before the certificate can show it.
What are your office hours?
Monday through Friday, 9:00am to 4:30pm, at 124 S Florida Ave, Suite 302, in downtown Lakeland, and by phone at (863) 606-5147. Outside office hours, report claims directly to your insurance company; many take claims by phone or app at any hour.